![]() click the “help” option near the bottom of the menu. To do this, click the menu button at the top right corner of the firefox window. click “more troubleshooting information”. when the drop down menu appears, select the option labeled “ help “. ![]() click on firefox’s main menu button, represented by three horizontal lines. To reset firefox for windows back to its default settings, follow these steps: click the menu icon, then click on “help”. for more information, see refresh firefox reset add ons and settings. ![]() this solution will reset preferences but will also remove other customizations, including added extensions and themes. the refresh feature restores firefox to its default state while saving your essential information. when finished, a window will list your imported information. click refresh firefox… then refresh firefox in the confirmation window that opens. click the menu button, click help and select more troubleshooting information.
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